These terms explain how membership levels, purchase points, product redemptions, and membership shipping benefits work. Your account shows your current membership level and points balance. Product pages show the points available for a selected Format and the points required to redeem it.
Membership levels and qualifying spend
Your membership level is based on your lifetime net qualifying spend in US dollars. Qualifying spend uses the final order total after discounts and applied credits, including any shipping charges and taxes. If an order is recorded as refunded, reversed, charged back, voided, or canceled, its qualifying spend is withdrawn. Your level can move down if your net spend falls below its threshold.
Paid orders associated with the same email address as your account can count toward membership spend, including eligible guest orders. This does not mean those orders earn purchase points: membership spend and purchase points have different eligibility rules.
| Level | Net qualifying spend | Purchase-points multiplier | Free-shipping threshold |
|---|---|---|---|
| Classic | $0 | 1× | $40 |
| Bronze | $500 | 1.2× | $40 |
| Silver | $1,000 | 1.5× | $20 |
| Gold | $2,000 | 1.8× | No minimum |
| Ruby | $5,000 | 2× | No minimum |
| Diamond | $10,000 | 2.5× | No minimum |
You reach a level when your net qualifying spend meets its threshold. Membership spend does not reset each month or year. Shipping thresholds apply as described below.
Earning purchase points
To earn purchase points, sign in to your account and complete your purchase through the standard checkout. Guest purchases and Express Checkout purchases do not earn purchase points under the current program.
Purchase points are calculated separately for each eligible product line:
Base points for the selected Format × quantity × your order's membership multiplier.
Each product line is rounded down to a whole point before the line totals are added together. For example, a Format earning 10 base points gives a Gold member 18 points for one item or 90 points for five items on the same line.
Your membership multiplier is fixed when you place the order. If that purchase raises your membership level, the higher multiplier applies to your next eligible order, not the order that earned the upgrade. Base Format points are applied at their value when the purchase reward is first credited; the multiplier is the part fixed at ordering.
Points are credited once payment is confirmed. A repeated payment confirmation does not earn the same points again. Products redeemed with points do not earn purchase points.
Redeeming points for products
Choose a product and Format to see its redemption cost. Current configured Format costs include 100, 200, 500, and 1,000 points. Use the cost displayed for your selected Format; membership multipliers do not reduce redemption costs.
Confirming a points redemption and adding it to your cart deducts the required points immediately. You can change its quantity or Format in the cart. If the new redemption costs more points, the difference is deducted; if it costs fewer points, the difference is returned. Removing or cancelling an eligible cart redemption or a pending redemption returns the points deducted for that redemption.
Your order must include at least one regular product with a positive cash price. A cart containing only points redemptions cannot check out. Redeemed products do not add to the cash merchandise subtotal or earn points.
Adding a redemption does not reserve stock. Stock is checked again when the redeemed products are attached to the order for fulfilment. Redemptions remain subject to product and Format availability.
Refunds, reversals, and redeemed products
When an order is recorded as refunded, reversed, charged back, voided, or canceled, any purchase points awarded for that order are withdrawn. Your balance can become negative if you have already used those points. If the same order returns to a qualifying paid status, its original points award is restored without recalculating it using a new membership multiplier or current points values.
If the accompanying order is recorded in one of those states before redeemed products are marked as shipped, those products return to their cart or pending-redemption state and any stock deducted for them is restored. This does not automatically return the redemption points. Remove or cancel the restored redemption to receive those points back.
If a redeemed product has already shipped, please use Contact Us and follow the website's Returns & Exchanges policy for assistance.
Membership shipping benefits
Free-shipping thresholds use the qualifying cash merchandise subtotal, rather than the value of redeemed products. Classic and Bronze use the current $40 threshold; Silver uses $20; Gold, Ruby, and Diamond have no minimum threshold for the applicable free-shipping option.
Benefits remain subject to the destination and shipping methods available at checkout. They do not make every delivery service free. Available shipping methods and any applicable charges are shown at checkout. Please also review the website's Shipping Policy.
Points activity and assistance
There is currently no scheduled expiry or annual reset for credited points. Refunds, reversals, redemptions, and cancellations can still change your balance.
Review your account's points activity to see awards, deductions, and returns. For help with membership spend, a points balance, or a redemption, use Contact Us. The website's Shipping Policy and Returns & Exchanges policy also apply to delivery and return requests.